Shipping policy

COFFTAGON Shipping Policy

Made to order & pre-orders

COFFTAGON tables are made to order unless the product listing states otherwise. This means your table is produced after you place your order and is not available for immediate dispatch.

Products marked “Pre-order” reserve a table from an upcoming production batch. The estimated dispatch window will be displayed on the product page before you purchase.

Production & delivery times

Please check the product page for the production or pre-order timeframe that applies to your purchase. Production time and delivery time are separate: your delivery journey begins once your table has been dispatched.

The estimated delivery timeframe and any applicable shipping charges will be provided before you complete your order.

Shipping confirmation

Once your order has been dispatched, we’ll send a shipping confirmation using the contact details provided at checkout. Tracking information will be included where available.

Delays

Production schedules and delivery services can occasionally experience delays. If we expect your order to fall outside the timeframe provided when you purchased, we’ll contact you with an update, a revised estimate and your available options. This does not affect your statutory rights.

Delivery details

Please ensure your delivery address and contact details are correct. If you need to make a change, contact us as soon as possible through our Contact page. Address changes may not be possible once an order has been dispatched.

Damaged, missing or delayed orders

If your table arrives damaged, or your delivery has not arrived as expected, please contact us with your order number. For damage, photographs of the item and packaging will help us investigate and arrange an appropriate resolution.

Questions?